Frequently Asked Questions

Q: Does it cost me anything to use Zoocasa?

No. is completely free for users. In a typical Canadian residential real estate transaction, the seller pays the professional fees to the Realtors that represent both the buyer and the seller. If you hire a Zoocasa Team agent to represent you in your sale, you will agree upon a professional fee for services with your agent. If you hire a Zoocasa Team agent to represent you as a buyer, you will not pay for these services.

Q: Are agents on the Zoocasa site really "handpicked"?

You bet. Our team is full-service and in-house. We only allow the best agents to join our team of professionals.

Q: Why is finding an agent on Zoocasa better than doing it on my own?

Zoocasa's rigorous screening process ensures that the agents we recommend have the skills needed to deliver you with a positive and successful real estate experience. It's like having your very own word-of-mouth network to rely on.

Q: Do the agents on the site work for Zoocasa?

Yes. Our agents are full-time, designated agents who are hand picked to work with our Zoocasa clients.

Q: How does Zoocasa match me with the right agent?

We listen to your needs and uncover all things that make you unique – including your wants, needs, goals, neighbourhood preferences and more of the finer details we feel are important to making the ideal match between you and your agent.

Q: Why should I trust Zoocasa?

We will work to earn your trust throughout your experience. We start from the beginning with great, reliable home data. We then have a no-obligation consultation in which you can discuss your needs and wants with one of our agents. You can also interview them on the market and their experience. As you move through the process of buying or selling your home, our client care concierge centre will further earn your trust by ensuring you have help and guidance for every aspect of your move – insurance, mortgages, inspectors, and movers to name a few.

Q: Who is Zoocasa's Broker of Record?

Lauren Haw is the Broker of Record at Zoocasa Realty Inc.

Q: How did Zoocasa get its name?

It's pretty catchy. The name Zoocasa was inspired by the Spanish saying 'mi casa es su casa' which means 'my home is your home'. We're a fun loving group so we threw in the letter z (so you'd never forget us) and now it is one memorable word.

Q: How do I search for a home?

Searching is quick, simple and convenient. You can search from the header at the top of the page, anywhere on the site.

Q: I found a home I'd like to see. What should I do next?

If you've found a home that you'd like to see in person, simply click the Request Viewing  button near the top of the listing page.

Q: How do I filter my search?

  1. At the top of any page, type the area where you are searching for a home.
  2. Click the Filter link on the left hand side of the page.
  3. For price, use the slider to select the price range of home you are looking for.
  4. Choose the number of bedrooms and bathrooms.
  5. here are options to select property types and listing dates.
  6. To remove search filters, click the Reset Filters link at the bottom of the form.

Q: Why do I have to create a Zoocasa Account to view certain homes?

Due to some legal restrictions, you may be required to sign into your Zoocasa account to view certain listings or listing information. It is free to sign up for a Zoocasa account, and your information is safely stored and will not be shared with any third parties.