{"id":26590,"date":"2024-01-11T07:00:00","date_gmt":"2024-01-11T12:00:00","guid":{"rendered":"https:\/\/www.zoocasa.com\/blog\/?p=26590"},"modified":"2024-01-10T13:11:41","modified_gmt":"2024-01-10T18:11:41","slug":"for-agents-by-agents-managing-client-expectations","status":"publish","type":"post","link":"https:\/\/www.zoocasa.com\/blog\/for-agents-by-agents-managing-client-expectations\/","title":{"rendered":"For Agents, By Agents: How to Manage Client Expectations on the Road to Their Dream Home"},"content":{"rendered":"\n

My first exposure to the world of real estate and real estate agents was back in 1991 when I purchased my first home. This was followed a few years later by my mother attaining her license as a realtor and eventually selling my home.\u00a0 It intrigued me how the industry worked, and I knew that I wanted to do this and would be really good at it. However, life is full of many surprises. In 2007, I started the journey of getting my license. Still, after weighing the risks of inconsistent income and being a single mom, I decided to step back. I continued my path of law clerking and later moved into Labour Relations for government healthcare.\u00a0<\/p>\n\n\n\n

However, after the industry underwent many changes, I realized it was time to move forward with my dream. I wanted to do something that made people smile at the end of the day. I wanted to do work honouring people, especially their need for shelter. I love my work, and I love being able to say to clients, \u201cHey, I found this house, and I think it fits your needs,\u201d and hearing my clients reply excitedly that it\u2019s what they were looking for. <\/p>\n\n\n\n

But for me to help people get to that moment, we have to work together, set realistic expectations, and be honest with one another. I tell clients that the more they communicate with me, the more I can advocate for them and identify the right home. This also spills over into the leasing world because knowing who people are and proving the legitimacy of their paperwork is particularly crucial in securing a home. This is even more important with international clients because I have to confidently present the whole application package as trustworthy and financially sound. It\u2019s my job to represent my clients as responsible tenants, so gaining a full understanding of who they are ensures a more successful leasing process.\u00a0<\/p>\n\n\n\n

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Dig Deeper: Discussing Potential Roadblocks and Motivations <\/h2>\n\n\n\n

The first step to setting realistic expectations with clients is to determine why they are coming to you for services, their motivation, and their time frame. Understanding who your clients are, what\u2019s important about their move, the home they need, and any wants is essential.\u00a0 Conversations about their family, what they do in their leisure time, the type of neighbourhood they want, and whether they will be commuting. All these pieces are so very important for me to know.\u00a0 These answers are best found by having candid conversations that put your clients at ease and build trust in you.\u00a0 Once you know all of this information, you can have a frank discussion about potential challenges.\u00a0<\/p>\n\n\n\n