frequently asked questions

General

What is Zoocasa.com?

Zoocasa.com is a new, innovative way to search for homes in Canada. Combining listing information and mapping technology provided by Google Maps, Zoocasa.com allows users to personalize their search experience and discover community, demographic and lifestyle information to help them choose the right home.

How does Zoocasa.com allow me to find my home, my way?

Zoocasa.com provides a variety of search opportunities including region, city, price range, number of bedrooms/bathrooms and property type. Users can also enhance their decision making process by learning about their city of choice and area using provided guides and maps.

Where do the property listings come from?

Listings seen on Zoocasa.com come from searching and compiling as well as direct feeds from agent or brokers.

What cities and/or provinces are available to search on Zoocasa.com?

Zoocasa provides listings for residential properties across Canada.

I have feedback about the site. Where can I send it?

All feedback can be sent by clicking on the "about" link at the top of each page and then the "contact us" link on the left.

What browsers are supported?

Zoocasa.com would like to ensure you have the best experience possible while visiting this site. Therefore, the following web browsers are recommended for best viewing:

Searching for a Home

How do I search for a home?

Searching is quick, simple and convenient. The home page will provide you with the opportunity to enter address, city or postal code information. You can also choose to search by minimum/maximum price, and the number of bedrooms/bathrooms. Once you click search, selected results will be returned.

How do I use the search filters?

To use the search filters from the home page, click on "price", "bedrooms" or "bathrooms" to select criteria. To use search filters from the search page, click on "price", "bedrooms", or "bathrooms"; or click on "more..." to access more advanced filters.

How do I view details on a property from the search results?

To view specifics on a property from the search results, click on the address to view listing details. To return to the search results or to view another property, click your browser's "Back" button.

How do I refine my search results?

Once you receive your search results, you can refine your search by using either the primary search filters above the map, or the advanced search filters by clicking "more...".

I don’t see a home I’m interested in right now. How can Zoocasa.com let me know when properties become available in my area?

Zoocasa.com provides technology that ensures you stay informed about properties of interest to you. Just save your searches and request that emails be sent to you about available properties.

I’ve found a home that I love! Who do I contact to show me the property?

From the detailed listing page, click on “see full listing” to contact the agent.

Research

Can I view information on a particular neighbourhood I’m interested in?

To view neighbourhood-specific information, including demographic and lifestyle details, click on the Research tab once you have completed a search.

Zoocasa

How do I log in to Zoocasa.com?

The login link located in the upper right hand corner of the site will prompt you for your login information.

What are the advantages to signing up?

You can search for and find your home by using personalized functionality including saved searches, saved property listings and email alerts for properties that match your search results.

I forgot my password. What do I do?

If you’ve forgotten your password, click "log in" and then "forgot password?" to have it sent automatically to the email address you indicated when you registered.

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